Can I cancel my order?
Unfortunately, we are unable to cancel an order once it has been submitted as this disrupts the proccess of our fulfilment team. We aim to dispatch orders efficiently to meet the expectations of our valued customers. We do not accept refunds for change of mind. For info on returns or exchanges please visit our policy here

I didn't receive a confirmation email, was my order processed?
If you received an order number at the end of the checkout prcoess, then your order has gone through. Please save your order number for your records. If you don't receive a confirmation within 24 hours, it's possible that it is in your spam folder.

I haven't receive a tracking number, when can I expect it?
We aim to fulfill all orders as soon as possible, generally you should receive a tracking number within 3 days of your purchase. Occasionally during periods of high order volume, such as a promotion or holiday, shipment processing can exceed the 3 day window. Orders placed over the weekend or on holidays will be shipped the following business day.

Do you ship internationally?
Highs And Lows generally ships to most countries worldwide, via Australia. If your country is available it will be listed in the checkout process. International orders may be charged customs fees by the destination country's government and these are not included in Highs And Lows shipping fees. We will not be responsible for any additional taxes or duties the destination country imposes.

Can I collect my order in-store?
Yes! Click and collect is availabe via our King St Chapter, please select this option at checkout.

What payment methods do you accept?
We accept payments via Visa, Mastercard, Amex, PayPal and afterpay. All information is encrypted using SSL encryption, which prevents unauthorised access to card details. You will be asked for your card number, its period of validity and the CVN. *PayPal allows secure payment with your PayPal account or credit card. You will be redirected to Paypal to finalise your order. Once your order is completed, you will be automatically redirected back to our webstore. 

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