Please allow up to 3-5 business days for order processing and verification before shipment of purchased item(s). We are not responsible for any lost, stolen, or damaged shipments.
We cannot and will not change or intercept a package to alter the delivery. We only ship to the address (Billing Address) provided at checkout.
Shipping/delivery times may vary based on location.
Orders within Australia are sent via Australia Post eParcel.
Orders outside of Australia are sent via Australia Pack’n’Track, upon arrival into receiving country the local courier then takes claim of shipments and deliveries.
Once an order is placed on a special Highs and Lows collaborative release, the sale is considered FINAL and CAN NOT be cancelled or altered. No exceptions.
Due to volume of orders on any release deemed as exclusive, limited or special, we ask for your patience and that you allow up to 3-5 business days for orders to be processed and to receive tracking information.
Orders within Australia for footwear ship at a flat rate of $15AUD per pair.
Orders outside of Australia for footwear ship at a flat rate of $35AUD per pair.
Orders on items other than footwear may vary in price, please use the shipping rate estimate calculator on check out for an estimate.
All orders will receive individual tracking numbers which are provided once the parcel has left the Australia Post depot. Please allow up to 2-3 business days before tracking is provided.
Any and all orders cancelled by customer request will incur a non-refundable $10 administration (or restocking) fee. No exceptions.