Shipping / Rates:
Highs And Lows aim to fulfill all orders as soon as possible, generally you should receive a tracking number within 3 days of your purchase. Occasionally during periods of high order volume, such as a promotion or holiday, shipment processing can exceed the 3 day window. Orders placed over the weekend or on holidays will be shipped the following business day.

Express delivery orders are shipped as fast as possible, but this can take up to 1-2 business days.

We are not responsible for any delays and/or damage caused in-transit by the delivery service or customs agencies.

If you have received a shipping notification, we are unable to make any changes to your order.

Orders within Australia are free of charge if total spend is over $150, any orders below this amount incur a $7.50 shipping charge. Orders outside of Australia incur a shipping charge dependant of the total order spend and location.

All orders will receive individual tracking numbers which are provided once the parcel has left the Australia Post depot. Please allow up to 2-3 business days before tracking is provided.

Please note:

  • We are not responsible for any lost, stolen, or damaged shipments.
  • We cannot change or intercept a package to alter the delivery.
  • We only ship to the billing a ddress provided at checkout.
  • Delivery times may vary based on location.

By submitting your email for order transactions or other fields located within our website you are automatically enrolled in our email list. You can choose to unsubscribe to our email list at anytime. Highs And Lows respects your privacy and is committed to respecting your privacy and the security of your personal information.


If you have any further questions about any of the policies listed on www.highsandlows.net.au please contact shop@highsandlows.net.au.

Returns / Exchanges Policy:
Returns will be accepted for up to 14 days of customers receipt or tracking number. Exchanges can be granted if you have ordered the incorrect size. Customers will be granted an online store credit equal to the amount of item(s) returned, minus a $10 restocking fee.

To receive a credit or exchange, your item(s) must meet the following conditions:

  • In original, unused, unaltered and unwashed condition
  • Returned with original tags and packaging
  • Footwear must be returned with the original shoe box, dust bag and any other included materials (such as hangtags and extra laces), as these are considered part of the product. All original shoe boxes must be placed inside a shipping box in order to qualify for a return or exchange 

Please note:

  • Return shipping costs will be at the customers expense, and you will be charged a re-delivery fee
  • The online store credit can not be used for in-store purchases or phone orders • Online store credit sales are final
  • All exchanges must be of equal or lesser value. If the exchange is of lesser value, an online credit of the difference will be provided
  • We do not accept international returns, all sales on international purchases are final
  • We do not accept returns / exchange on sale items, all purchases on sale items are final

To properly conduct a return on any item(s), please contact shop@highsandlows.net.au with your corresponding order number. Highs And Lows reserves the right to reject returns that do not comply with our return policy. Returns that do not respect our policy may be sent back to the original shipping address at our discretion.

Please take the time to read and agree to our policies. Your use of our site and purchase of our products constitutes your agreement to follow and be bound by these policies.

Highs And Lows Special Releases:
Once an order is placed on a special/limited release or Highs and Lows collaborative release, the sale is considered final and can not be cancelled or altered. No exceptions. Due to volume of orders on special releases, we ask for your patience and that you allow up to 3-5 business days for orders to be processed and to receive tracking information.

Pricing:
All prices are in Australian dollars (AUD). Prices listed on the website, do not include delivery charges. Delivery charges will be automatically calculated in the checkout process based on the delivery option you have chosen. We do not offer price adjustments on past purchases if those items are marked down or promoted later in the season. We reserve the right at any time to correct product pricing and/or descriptions and to cancel or refuse any order based on an incorrect price or description.

Sizing:
Shoe sizes are listed in United States Men's sizing unless otherwise noted. If there are any questions regarding sizing, please do not hesitate to contact us.

Order Cancelations:
Please note, after you have placed an order, a receipt is automatically mailed to you confirming the purchase intent. This receipt does not constitute a contract, and orders may be cancelled at any time due to insufficient stock, inability to authorise a credit card, suspicion of fraudulent activity, or any unforeseen reason or circumstance, as we see fit. In the event, that one of the above has taken place, and your nominated credit card has been charged, your order will be subsequently canceled and Highs And Lows will issue a refund onto your credit card. We reserve the right to limit quantities of items purchased by each customer. In addition, we reserve the right to cancel any order or part of an order.

Fraud Protection:
If we suspect a fraudulent order has been processed we reserve the right to request from the customer an email of a scan or photo of a government-issued photo ID and the front and back of your credit card. Please send an email to shop@highsandlows.net.au with the required attached.

Availability:
Highs And Lows does not guarantee the availability of items listed on www.highsandlows.net.au. If we are out of stock on an item you ordered, we will notify you as soon as possible via email. Depending on vendor availability and season-to-season availability, sold out items may not be restocked. Placing an order with Highs And Lows does not establish a binding contract, orders may be cancelled at any time due to insufficient stock, credit card errors or declinations, suspicion of fraudulent activity, etc.

Privacy:
By submitting your email for order transactions or other fields located within our website you are automatically enrolled in our email list. You can choose to unsubscribe to our email list at anytime. Highs And Lows respects your privacy and is committed to respecting your privacy and the security of your personal information.


If you have any further questions about any of the policies listed on www.highsandlows.net.au please contact shop@highsandlows.net.au.

Thank you.